Privacy Policy

1. Information we collect

We collect only the information required to provide the shipping service you have requested and to keep you informed about your parcel. Specifically:

• Identification data: first and last name of both the sender and the recipient.
• Contact data: mobile phone number and WhatsApp number.
• Shipping data: pickup address in the United States, delivery address in the destination country, location references, and the name and phone number of the person authorized to receive the parcel.
• Parcel data: declared description of the contents, number of packages, dimensions, weight and volume in cubic feet.
• Transaction data: tracking number, shipment status, delivery history, digital proof-of-delivery signature and the payment records associated with the shipment.

2. How we use your information

We use your personal data solely for the following purposes:

• To carry out the transport service you requested: pickup, consolidation, transit, customs clearance and delivery of your parcel.
• To send you notifications and updates about your parcel through WhatsApp, including pickup confirmation, arrival at our warehouse, transit, customs processing, out for delivery and delivery confirmation.
• To issue the documents for the transaction: shipping labels, load manifests, receipts and payment records.
• To respond to your enquiries, quote requests and claims.
• To manage payment for the service and your account balance where applicable.
• To comply with the legal, customs, tax and accounting obligations that apply to us.

3. Consent and WhatsApp messaging

By providing us with your phone number and using our service, you expressly consent to receiving WhatsApp messages from Rivas Shipping about your shipments. These messages are operational and informational: they tell you the status of your parcel and the information needed to complete delivery.

Your consent is voluntary and you may withdraw it at any time, free of charge, without affecting the transport service you have already contracted. To stop receiving our messages you can:

• Reply STOP to any of our WhatsApp messages.
• Call or message any of our customer service lines, listed at the end of this document, and tell us.

4. No sale or transfer of data to third parties

Rivas Shipping does not sell, rent, trade or otherwise commercialize your personal data under any circumstances. We do not use your information for third-party advertising and we do not make it available to data brokers.

The only disclosure we make is the one strictly required to carry out the shipment you entrusted to us, limited in each case to the minimum information necessary:

• Customs authorities and government bodies in the countries of origin and destination, where import regulations require it.
• Transport partners and delivery staff responsible for the physical pickup or delivery of your parcel.
• Competent judicial or administrative authorities, where there is a valid legal request.

5. Data retention

We keep your personal data for as long as it is needed to provide the service and, afterwards, for the period required by the commercial, tax and customs regulations applicable in the state of Florida and in the destination countries, in order to evidence the transaction and handle any claims.

Once those periods have elapsed, your data is securely deleted or anonymized. If you ask us to delete your data sooner, we will do so except for the information we are legally required to retain.

6. Information security

We apply reasonable technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure and alteration. These include restricting access to our systems through individual credentials, limiting access to the staff who need it to do their job, and using encrypted connections on our platforms.

No transmission or storage system is completely infallible, so we cannot guarantee absolute security. We do commit to acting diligently and to notifying you of any relevant incident that could affect your data.

7. Your rights

You may exercise the following rights at any time:

• Access: ask us to confirm what data of yours we process and to receive a copy of it.
• Correction: ask us to correct data that is inaccurate or incomplete.
• Deletion: ask us to erase your data when it is no longer needed for the purpose it was collected for.
• Objection and withdrawal of consent: stop receiving our WhatsApp messages, as described in section 3.

8. Minors

Our services are intended solely for people aged 18 or over. We do not knowingly collect personal data from minors. If we find that we have received information from a minor without the consent of a parent or legal guardian, we will delete it.

9. Changes to this policy

We may update this Privacy Policy to reflect changes in our services or in applicable law. The version in force is always the one published on this page, with its effective date shown at the top. We recommend reviewing it periodically.

10. Governing law

This Privacy Policy is governed by the laws of the state of Florida and the applicable federal laws of the United States of America.

11. Contact

To exercise your rights, opt out of our messages or raise any question about this policy, you can reach us on WhatsApp, by phone on any of our customer service lines, or in writing at our registered address: